08 September 2021
New era in logistics
Logistics at Häggblom is no longer just the processing of components related to spare parts sales but also embraces a clear support function for production and maintenance.
31 August 2021
Faster, better quality and more cost effective than earlier Mining Service
"We want to look after our customers also by having a stronger presence in their everyday life by providing control and maintenance services."
05 August 2021
Most of our wear parts are made from recycled steel
Recycling is an inherent part of the Sustainability section in our Taking Care ideology.
15 July 2021
Häggblom buckets have a long service life
Our selection of buckets ranges from an extensive Wolverex collection designed for mid-size earthmoving machinery to large, custom-made mining buckets.
10 June 2021
We ensure only the best for our discerning customers
Since our buckets are used in almost all mining operations in Finland, we can rightly claim to know even the most demanding operating environments.
18 May 2021
In 2021, we will launch our new full collection of Wolverex buckets in Finland and Sweden.
06 May 2021
Near the customer
"Even though Häggblom’s main base is in Kokkola, we want to be near the customer – wherever they operate in Finland."
31 March 2021
Safe manual lifting.
We have initiated measures to improve our customers’ health and safety under our Taking Care concept.
19 March 2021
Highly-skilled employees are our most important asset.
We are developing a new “Taking Care” concept, which consists of three Ss: Safety, Service and Sustainability.
18 March 2020
Häggblom’s operations during the Covid-19 epidemic
In these exceptional times, Häggblom is also doing what it takes to prevent infection.
Near the customer
06 May 2021
A telephone interview with our field salesman Frans Backman.
Salesperson/Field sales, Eastern Finland
Place of birth and residence?
I was born in Kokkola, where I also live.
What are your free-time interests?
Nature provides a suitable balance to work. I actively fish and hike – each year in Finnish Lapland and Norway. In winter, I go snowmobiling.
Where did you work earlier – and how long have to been at Häggblom?
I was in the glass industry until 2013, when I joined Häggblom.
What’s a normal working day for you?
When something has broken a customer usually phones to order a replacement component. If the customer has a bigger problem, I usually go and visit them and we review the problem together. I usually spend 3 or 4 days a week at customers in Eastern Finland and 1 or 2 days in the Kokkola office.
What qualities does a good salesperson need?
You need to form a relationship of trust with the customer, that’s the most important thing; the customer always needs to sure of getting exactly the right part for their machine within the time agreed. Since we have the largest selection of wear and spare parts for earth-moving machinery in Northern Europe and knowledgeable people, we can ensure that we deliver as agreed. Our extensive selection also enables the fastest delivery times in Finland. This has remained an important asset even though increased supply means that customers have become more price conscious. A salesperson also needs to know as much as possible about the customer’s industry, equipment and applications.
What’s the best thing about your job?
Every day is different and presents new challenges. There are no schools for this job, but every day you learn something new.
What does Häggblom’s “near the customer” concept mean in practice?
Even though Häggblom’s main base is in Kokkola, we want to be near the customer – wherever they operate in Finland. For example, I’m now driving to one of our customers in Eastern Finland. The customer is ordering their fourth bucket from us and requires some minor modifications compared to the previous ones. I go through the changes carefully with the customer on site and then forward the required information to our production people.
Thank you Frans – and drive safely!