News
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04 January 2022
Working for occupational health and safety
Marke Paavola, our OHS Manager, heads work to ensure improved occupational health and safety.
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21 December 2021
Two years of change
It will soon be two years since we first heard the worrying news about a strange new virus in Asia. And within a few months, Europe was already in lockdown.
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13 December 2021
Customers are happy when price, quality and good service meet
Customer satisfaction indicators show that Häggblom’s strengths include bilingual service, extensive stock, product quality and aftersales marketing.
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29 November 2021
Quality comes as standard
At Häggblom, certification also implements one of the company’s leading ideas: to cascade the strategy down to everyday activities.
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12 November 2021
Mining truck bodies for tough conditions in Russia
Joonas Sykkö, Product Manager, Mining Truck Bodies, and his five-person design team at Häggblom develop mining truck bodies as well as the entire service concept, quality and value-added productivity.
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21 October 2021
Our lifecycle services mean reliability and cost savings for mining operations
We have developed, among other things, field maintenance in the mine at the customer’s site, where the main focus is on minor or unexpected maintenance and repair work.
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22 September 2021
Cooperation with educational institutions is of key importance
Our industry is suffering a chronic shortage of experts and companies are competing fiercely for employees. This is why Häggblom needs to stand out from the crowd and at the same time create a positive employer image.
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08 September 2021
New era in logistics
Logistics at Häggblom is no longer just the processing of components related to spare parts sales but also embraces a clear support function for production and maintenance.
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31 August 2021
Faster, better quality and more cost effective than earlier Mining Service
"We want to look after our customers also by having a stronger presence in their everyday life by providing control and maintenance services."
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05 August 2021
Most of our wear parts are made from recycled steel
Recycling is an inherent part of the Sustainability section in our Taking Care ideology.
Near the customer
06 May 2021
A telephone interview with our field salesman Frans Backman.
Name?
Frans Backman
Age?
45
Job?
Salesperson/Field sales, Eastern Finland
Place of birth and residence?
I was born in Kokkola, where I also live.
What are your free-time interests?
Nature provides a suitable balance to work. I actively fish and hike – each year in Finnish Lapland and Norway. In winter, I go snowmobiling.
Where did you work earlier – and how long have to been at Häggblom?
I was in the glass industry until 2013, when I joined Häggblom.
What’s a normal working day for you?
When something has broken a customer usually phones to order a replacement component. If the customer has a bigger problem, I usually go and visit them and we review the problem together. I usually spend 3 or 4 days a week at customers in Eastern Finland and 1 or 2 days in the Kokkola office.
What qualities does a good salesperson need?
You need to form a relationship of trust with the customer, that’s the most important thing; the customer always needs to sure of getting exactly the right part for their machine within the time agreed. Since we have the largest selection of wear and spare parts for earth-moving machinery in Northern Europe and knowledgeable people, we can ensure that we deliver as agreed. Our extensive selection also enables the fastest delivery times in Finland. This has remained an important asset even though increased supply means that customers have become more price conscious. A salesperson also needs to know as much as possible about the customer’s industry, equipment and applications.
What’s the best thing about your job?
Every day is different and presents new challenges. There are no schools for this job, but every day you learn something new.
What does Häggblom’s “near the customer” concept mean in practice?
Even though Häggblom’s main base is in Kokkola, we want to be near the customer – wherever they operate in Finland. For example, I’m now driving to one of our customers in Eastern Finland. The customer is ordering their fourth bucket from us and requires some minor modifications compared to the previous ones. I go through the changes carefully with the customer on site and then forward the required information to our production people.
Thank you Frans – and drive safely!